Question received July 31 09:
I have just been introduced to Ms Follett's writings and would like to cite
one of her quotes.
Are you familiar with this quote?
"There are three ways of dealing with difference:domination,compromise,and integration. By domination only one side gets what it wants; by compromise neither side gets what it wants; by integration we find a way by which both sides may get what they wish"
I need the complete citation for a paper on mediation due next week.
Thank you for saving her work and writings.